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Features/Phone & texts

Calls and texts
where the job lives

A business phone app built into ECHOPS: a local number for your team, calls in the browser that ring the people you choose, recordings with summaries, texts with your clients, and speed-to-dial that rings your team the moment a form lead comes in.

In every ECHOPS plan unless noted · 14-day free trial

A service technician greeting a homeowner
ECHOPS Calls & Texts: a client's text thread from the business number, next to the other conversations
Texts from your business number

See it in action

Watch calls and texts land on the job

Calling and texting from your business number, the call log, the dialer, AI call summaries and the phone settings.

3:16 · Filmed in ECHOPS with sample dataTranscript and chapters →

What you get

A business phone app,
with every call on the lead

01

Calls in the browser

Incoming calls ring the people you choose, then a cell phone that presses 1 to answer, then voicemail.

02

Recordings and summaries

With a spoken notice, calls are recorded, transcribed and summarized, with the project, budget and timeline pulled out.

03

Texts with clients

Two-way texts on the lead, deal and project, picture messages included. STOP and START are honored.

04

Speed-to-dial

A new form lead rings your team right away during your hours. Whoever answers is connected to the lead.

05

Greetings your way

A welcome greeting, a voicemail greeting and the voice that reads them, typed or recorded.

06

Registered properly

We walk you through the carrier registration texting needs.

A technician inspecting a drain line with a tablet

In practice

Business texting software,
with AI drafts you edit

  • Answer with AI drafts a text reply you can edit
  • Correct fixes the words before you send
  • Each call's summary lands on the lead
  • Calls and texts count toward the follow-up

Phone & texts is $79/mo on Solo and Crew and included in Company. Extra numbers are $10/mo.

AI voice agent

An AI voice agent
that answers when you can't

01

Answers your business line

Pick when it picks up: every call, only the calls your team misses, or after hours. You give it a name, a voice, a greeting and what to say about your business.

02

Books estimates

It finds an open time from your online booking and puts the estimate on your calendar with the job's address.

03

Takes messages, puts callers through

It takes a message on the lead or rings your team when a caller wants a person. Every call it takes gets a summary.

$49/mo with 300 minutes a month, then 15¢ a minute. You set a monthly limit. Needs Phone & texts, which Company includes.

Works with

Speed-to-lead software,
connected to every lead

Questions

Business phone and texts, answered

How do I get a business phone number?

In ECHOPS, add Phone & texts and the ECHOPS team sets up a local business number for your company. Calls ring in the browser for the people you choose, and texting starts once carriers approve the number’s texting registration, which the team walks you through. Extra numbers are $10/mo.

Can contractors text clients from the business number?

Yes. Two-way texts sit on the lead, deal and project, picture messages included, and STOP and START are honored. Carriers only let business numbers text once their registration is approved; the ECHOPS team turns texting on as soon as it’s through. Answer with AI drafts a reply you can edit before sending.

What is speed-to-dial?

When a new form lead comes in during your hours, ECHOPS rings your team’s phones right away and connects whoever answers to the lead. It calls back the leads nobody reached. The ECHOPS team turns it on per number. Our speed to lead guide explains why fast replies matter.

What happens when nobody picks up?

Incoming calls ring the people you choose, then a cell phone that presses 1 to answer, then voicemail with your own greeting. Missed calls sit under the Missed filter with the voicemail and an AI summary, so you can call back from the same screen.

How much does the business phone add-on cost?

Phone & texts is $79/mo on Solo and Crew and included in Company; extra numbers are $10/mo. Plans are Solo $149/mo with 3 users, Crew $299/mo with 8 and Company $599/mo with 20. With our special price, your first two months are $49, $59 or $69 a month, then the regular price.

Your next job,
from one place

Try ECHOPS free for 14 days with your own leads and jobs. No credit card, and your workspace is ready in minutes.

Special price: your first 2 months from $49/mo. Limited spots, so sign up today.