Client portal/For homeowners
For homeowners
Your contractor uses ECHOPS to run your job. Here’s what you’ll see in your project portal and how to sign in. No password, no app to download.
Signing in
What you’ll see
Your job’s current step, in plain words, and the expected finish date when your contractor sets one.
Your team posts updates as the work moves along, and photos of your job show up as they’re added.
Who’s working on your project, such as your project manager and designer, with their photos.
Upcoming visits, and a Join button for video calls with your team. It shows 10 minutes before the call starts.
Your payment schedule: the total, what’s paid and what’s left, and whether each payment is paid, due or upcoming.
What you sign, such as your contract, change orders and your warranty, shows up here by itself.
Write to your team any time. When they answer, you get an email so you don’t have to keep checking.
Your contractor may ask “How are we doing?” with a few short questions. Answering is up to you.
An example: five steps
Your contractor sets the steps for your project, so yours may differ. Many kitchen and bath jobs use these five.
Before work starts, your portal says “Getting ready to start.” Your contractor moves the steps along as the job goes.
Questions
Your contractor’s workspace is kept separate from every other company’s, there’s no password to steal, and your sign-in link and code expire within minutes. Read more on our security page.
No. The portal opens in the browser on your phone, tablet or computer.
Yes, when your contractor takes online payments: an invoice you can pay shows Pay now, and you pay by card, Apple Pay, Google Pay or bank transfer (ACH). The portal also shows your payment schedule and the payments your contractor has recorded. Ask on Messages if anything looks off.
Your contractor’s team for your project. Answers come from them, and you get an email when they reply.
Check your spam folder, then ask for a new one from the sign-in page. It only goes to the email address your contractor has for you, so if that address changed, let them know.
ECHOPS is the software your contractor uses to run their business. Questions about your project, price or schedule go to your contractor.
Contractors: send this page to clients before you invite them to their portal, so they know what to expect. See how the client and crew portals work on your side.
The portal link comes by email from your contractor’s company name. Search your inbox for it, or ask your contractor to send a new one.
ECHOPS makes the software your contractor uses. For anything about your project, ask your contractor.